Cancellation & Freight Policy
Operating from our central fulfillment hub in Surat, Gujarat (395010), we clearly define how order cancellations and logistics cost recoveries operate for both Prepaid and Cash on Delivery (COD) purchases.
Prepaid Orders
UPI, Debit/Credit Cards, Net Banking
Cancelled before leaving Surat hub. Zero courier charges incurred, 100% credited to source account.
Parcel is in flight/highway transit. 50% of the courier freight is deducted from the refund balance upon return.
Refusing an untampered parcel at doorstep causes two-way billing. Full delivery fee is deducted as a processing charge.
Cash on Delivery (COD)
Pay Cash at Doorstep
Cancel with zero penalty via WhatsApp (9537657966) before your parcel is handed to the courier partner.
Because no advance funds exist to deduct freight from, mid-transit cancellation causes two-way carrier losses.
Rejecting delivery locks your address & phone from future COD orders. Prior freight is recorded against your profile.
1Understanding Courier Freight & RTO Charges
Once any parcel is picked up from our Surat facility, logistics companies (Delhivery, Blue Dart, DTDC) bill our merchant account under two distinct categories:
- Forward Transit Freight: Incurred immediately upon carrier scan to move the parcel toward your city.
- Return-to-Origin (RTO) Freight: When an order is cancelled mid-way or refused at the doorstep, the courier charges an additional return fee to ship it back to Surat.
- The Total Loss: A single rejected parcel costs the merchant ₹120 to ₹180 in non-recoverable dead freight fees.
2Specific Rules for Cash on Delivery (COD) Buyers
Unlike prepaid orders where logistics deductions are adjusted against the existing payment balance, COD orders carry zero advance deposit. Therefore:
- COD Disqualification: The customer's phone number, email, and shipping address are permanently barred from placing future COD orders across Navraangi.
- Prepaid-Only Requirement: Any future purchases must be 100% prepaid online via UPI, debit card, or credit card.
- Logistics Liability Balance: The unrecovered two-way shipping fee (flat ₹149 standard carrier rate) is logged against the customer profile and will be attached to future order invoices.
- Legal Position: Under Section 73 of the Indian Contract Act, 1872, unexcused breach of an order contract causing quantifiable logistics carrier damages entitles the merchant to statutory recovery.
3How to Request a Pre-Dispatch Cancellation
If you placed an order by mistake, please cancel it immediately before it is handed to the courier:
WhatsApp Support: Message your Order ID to +91 95376 57966 with the text "Cancel Order".
Email Desk: Send an email to navraangisupport@gmail.com with your Order Number in the subject line.
Navraangi Operations Desk
Surat, Gujarat, 395010 | WhatsApp: 9537657966 | navraangisupport@gmail.com